Building Trust in Packaging: Transparent Pricing & Dependable Service

Transparent pricing, dependable services, and long-term reliability are the primary and unignorable components of a promising custom packaging provider. Failing on these elements results in losing loyal customers.

The Problem Faced by Our Customers was Challenging

Similar was that of one of our customers, James. He was promised specific pricing on the confirmation of his packaging order. Unfortunately, he was charged with hidden costs on account of different heads, like rush fees, minimum order quantity charges, and setup costs, etc.

James got annoyed with the unfair, unwanted, and unplanned costs and had to face a problematic situation. It was not an easy task to move over to the next vendor and custom packaging supplier at once. Finding, contacting, and creating partnerships with a custom packaging supplier definitely takes time; it has done the same since he got us as his custom packaging supplier in the end.

The delayed shipments with extra and hidden costs forced him to bear heavy losses due to getting late shipments, an extra financial burden, and even losing customers. This situation also caused him to lose sight of the prospects for a while, ultimately losing a business opportunity.

No compensation was even granted by the previous custom packaging solution provider of James for the loss of customers, damages from the late shipments, and poor customer service to their customers. 

How Did We Overcome the Customer Problems?

James contacted Custom Boxes Lane by switching from the previous custom packaging supplier. We thoroughly examined the situation, charted out a plan to provide our customer with the best possible solution to recover at least a share of his losses. We did our best to accommodate our customer to bring him out of such a situation.

We offered him transparent pricing with no hidden costs added. We also offered him dependable services with fast turnarounds, lower MOQ, and expert customer support service without charging anything hidden or extra. 

We provided him with the best services along with the perfect custom packaging solutions to meet his brand's custom packaging requirements. James was entertained and served with amazing services from expert design support and a free and on-demand 3D mockup. 

On confirmation of his custom packaging order, we delivered him with 100% free, fast, and secure shipment to his business place in the USA, without charging anything extra, as committed.

Outcomes of Our Strong and Committed Efforts

James got delighted and enjoyed our exceptional services with our transparent pricing, committed services, and reliable custom packaging to his branding requirements. Currently, James is enjoying the experience of his custom packaging solutions provided by the Custom Boxes Lane in the USA.

We are proud to offer amazing, transparent, and unmatchable custom packaging solutions with no hidden or extra costs on account of different heads. These extra or hidden costs might include service charges, setup and die charges, and similar other costs.

With our commitment, excellent customer support service, expert consultancy, and unbeatable and endless customization options enhanced our customers' presence in their highly competitive market.